Collaborate among team members by escalation and ticketing of comments. Plan, edit, approve and schedule content in advance.
Recording of full conversation strings, content escalation and history views on all actions per community manager providing full process transparency.
Get insights on community growth, content quality and segmentation, team performance, demographics and more.
View all your profiles KPI information at a glance. KPI values include unread posts, engagement levels and growth.
Pulls in all content from Facebook and twitter into streams. View content from Facebook wall and Inbox, Twitter mentions, Direct Message, Replies and any #tag. Reply directly to content from meedee8.
Flag and tag each piece of content from any stream. Flag with green, yellow or red Create any tag that suites your content and apply. Tags can be anything from customer support, sentiment, content pillars, campaign content.
Apply yellow flag to content to escalate Email with content sent to contact Full conversation string is recorded allowing for accountability History view shows who and when acted on content and responses.
Post your content to Facebook and Twitter from meedee8 View and edit your content plan Send content for approval Contact receives email and can approve content Approval process stored in meedee8 no need for multiple versions of spread sheet.
View insights per profile Go back in history by any date range Insights sections include – Growth, Content quality, Demographics and teams stats.
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Work with meedee8 experts to maximise social engagement and customer support |
Maximise your community management skills with Publisher |
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