meedee8 Publisher is a Community and
Content Management System.

Workflow

Collaborate among team members by escalation and ticketing of comments. Plan, edit, approve and schedule content in advance.

Accountability

Recording of full conversation strings, content escalation and history views on all actions per community manager providing full process transparency.

Measurability

Get insights on community growth, content quality and segmentation, team performance, demographics and more.

Features

Overview

All social media efforts in one standardised environment
Full control of all social media communities
1 Dashboard view of all performance metrics across pages and agencies/community managers
Full accountability from each agency/community manager
Improved work flow and consumer resolution time

Content integration with meedee8 Ads

Content scheduling with sponsored posts
Insight based content selection
Integration to create flow

Dashboard

View all your profiles KPI information at a glance. KPI values include unread posts, engagement levels and growth.

Monitor

Pulls in all content from Facebook and twitter into streams. View content from Facebook wall and Inbox, Twitter mentions, Direct Message, Replies and any #tag. Reply directly to content from meedee8.

Flag and Tag

Flag and tag each piece of content from any stream. Flag with green, yellow or red Create any tag that suites your content and apply. Tags can be anything from customer support, sentiment, content pillars, campaign content.

Team Collaboration

Apply yellow flag to content to escalate Email with content sent to contact Full conversation string is recorded allowing for accountability History view shows who and when acted on content and responses.

Plan and Schedule Content

Post your content to Facebook and Twitter from meedee8 View and edit your content plan Send content for approval Contact receives email and can approve content Approval process stored in meedee8 no need for multiple versions of spread sheet.

Insights

View insights per profile Go back in history by any date range Insights sections include – Growth, Content quality, Demographics and teams stats.

Growth - View profile growth (likes/follows) and unlikes View growth against competitors
Content/post qualilty - Reach breakdown – amount of users who potentially see your content See how many of your reached users actually engage with your content and create virality Engagement analysis on post types Breakdown of conversation topics based on tags assigned to posts
Content/post qualilty - Reach breakdown – amount of users who potentially see your content See how many of your reached users actually engage with your content and create virality Engagement analysis on post types Breakdown of conversation topics based on tags assigned to posts Content analysis based on reach, engagement and virality Sort content by highest quality posts Learn what content works best and what your community wants to hear based on tags you applied
Demographics - Learn about who your fans are View your most influential fans, whether they are good or bad influencers and the content they speak of
Team Collaboration - See each team member’s response time See escalation resolution process and distribution of time to resolve

Pricing


Managed	Self Service
Work with meedee8 experts to maximise social engagement and customer support	Maximise your community management skills with Publisher
Content strategy and production	Schedule and publish your content
Scheduled publishing to Social media platform	Monitor and react to fan posts integrated to your customer support
Monitoring, reaction and escalations of fan posts	Tag and analyse the effect of your content
Reporting on growth, content quality and response time	Real time reporting on growth, content quality and response time
Get Started	Get Started

meedee8 Publisher is a Community and Content Management System.